Solar companies love to talk about “scaling,” but what happens when scaling means outsourcing every part of the process — including customer service? Here’s why call-center solar leaves homeowners frustrated, and why local, in-house support still matters.

A new long-term study out of Switzerland found solar panels installed in the late 1980s are still generating more than 80% of their original power output—three decades later. The results challenge old assumptions about solar lifespan and reinforce what Viva Energy sees every day: when systems are built right, solar power lasts.